EU Right of Withdrawal
Your EU Right of Withdrawal
Under EU consumer protection law, you have the right to withdraw from your purchase within 14 days of receiving your goods, without giving any reason. This is known as the cooling-off period.
How to Exercise Your EU Right of Withdrawal
To cancel your order, please complete our withdrawal form by clicking the button below. You will receive an automatic email confirmation once your request has been submitted.
Exercise Your Right of Withdrawal →
What Happens Next?
- You will receive a confirmation email acknowledging your withdrawal request.
- You must return the goods within 14 days of notifying us of your withdrawal.
- We will refund your payment within 14 days of receiving the returned goods (or proof of return).
- Return shipping costs are your responsibility unless the goods are faulty or incorrectly sent.
EU Withdrawal Period
The 14-day withdrawal period begins on the day you (or a third party you nominate) receive the goods.
Exemptions
Please note that certain products may be exempt from the right of withdrawal, such as personalised or custom-made items. If you are unsure whether your order qualifies, please contact us before submitting a withdrawal request.
Contact Us
If you have any questions about your right of withdrawal, please get in touch with our team.